CHRISTMAS RETURNS – Please note that orders placed between 1st November 2016 and the below final cut off dates can be returned up until the 13th January 2017. Standard returns procedure applies.
We strive to keep all of the items featured on our website in stock. If all of the products in your shopping basket are marked as "Available for immediate despatch" then you will receive your order in one of the following ways:
FREE UK STANDARD SHIPPING - (up to 2 working days) - Applies to all orders over £100 depending on the weight and volume of your order and your delivery address, we will select an appropriate carrier to delivery to despatch your order for free. Please allow up to 2 working days transit time from when the order leaves our warehouse. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.
UK Standard Delivery - (up to 2 working days) - Ideal for home delivery of non-urgent orders to minimize carriage costs. Up to 2 working days transit times should be allowed from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.
Need it faster? UK Express Delivery* - (1 working day) - Express Delivery is 1 working day from when the order leaves our warehouse. Depending on the weight and volume of your order, we will use an appropriate carrier to despatch your order. You need to place your order before 8pm for same day despatch, (UK Mainland only) this option may also result in your package being left in a safe location. Please allow four days should you need to contact our Customer Service team for tracking information. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is complete.
Please note if your order exceeds £199.00 in value our courier will require a signature.
*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.
UK Click and Collect £4.95 - (over 5000 locations, 2-3 working days)
A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.
Standard Delivery International - (3 - 10 days) - A more economical international service, but with a longer transit time. Standard Delivery International takes 3 - 10 working days transit time from when the order leaves our warehouse and does not guarantee a specific delivery date. Available worldwide, with certain restrictions. For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.
Express Delivery International - (1 - 4 day) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
Please note: In order to qualify for free standard Worldwide Delivery:
• Order must be under 2kg
• Order must be under £150 in value
• Order must be no larger than 60cm x 60cm x 60cm
Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:
Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
· Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
· Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.
· Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":
Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.
Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.
Leave Safe Delivery - At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.
International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
PO Boxes - Please note that we do not ship to PO Box Addresses or freight forwarding addresses.
Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us within 30 days of dispatch. If you do not contact us within this timeframe we will be unable to investigate further and no refund or replacement will be issued.
We hope that you enjoy your purchase from us.